Do you have any questions?
We'll be happy to answer them!
E-mail hallo@wiegehtesdirwirklich.com
Telephone: Weekdays 9:30 - 10:30, standard rate
Where is my order?
Where is my order?
We ship all orders to Germany with a tracking number. You can find this number in the shipping confirmation we sent you via email.
Can I return my product?
Can I return my product?
Yes. Returned items must not show any visible signs of wear. You can send your return to the following address:
Acut Fulfillment GmbH
c/o HOW ARE YOU REALLY? GROUP
Motzener Str. 36-38 / Gate 28
12277 Berlin
Please include your name and order number in the package so we can identify it.
Can I change my address or my order later?
Can I change my address or my order later?
Orders are usually processed very quickly, so subsequent changes are usually not possible. Contact us with all the necessary information, and we'll check whether we can make any changes.
Once you have received a shipping confirmation, changes are not possible.
My parcel was returned by the parcel service provider. What can I do?
My parcel was returned by the parcel service provider. What can I do?
As soon as we receive a return, we will initiate a refund. A new order can be placed independently.